Refund Policy

Last updated: 9 June 2026

This Refund Policy applies to purchases of DGbot made through our payment provider Paddle (the Merchant of Record for our transactions).

1. Subscriptions — 14-day refund

If you are not satisfied, you may request a full refund within 14 days of your initial subscription purchase or of a renewal charge. Approved refunds are returned to your original payment method via Paddle.

2. Credit top-ups

One-off credit top-up purchases are refundable within 14 days only if the purchased credits are unused. Once top-up credits have been consumed, they are non-refundable.

3. How to request a refund

Email dgtechai@gmail.com from your account email with your order details, or use the billing portal linked from your account. We aim to respond within 5 business days.

4. Cancellations

You can cancel your subscription at any time from your billing settings. Cancelling stops future renewals; you keep access until the end of the current paid period. Cancellation alone is not a refund — request one under section 1 if eligible.

5. Statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer laws of your country of residence.

6. Contact

Gyanesh Anand (sole proprietor), trading as DGbot · dgtechai@gmail.com